There are many blogs, websites, books etc. written and posted about travel, hospitality, hotels, service or the lack thereof. However, you will find very few describing what life in the "hospitality" is like. Yet, the Hospitality industry is one of the larges industries in the world. http://en.wikipedia.org/wiki/Hospitality_industry . I wonder why the poor souls, the service providers, which work day-in & out, providing customer service, do not speak up or have anything to say what it's like to be in the service industry? I think one of the reasons is that it's much easier to comment and criticize bad service or a dirty guest room or a Front Desk agent with attitude than describing such interactions the other way around. The angry customer, who was stuck in traffic on his way to the airport, had a flight delay, missed breakfast and lunch and is now out on a vengeance to make your life just as miserable as he's feeling, just because you happen to be the Front Desk agent having to inform him that the parking garage is full. I think it's amazing how much abuse service industry workers have to endure, more so than in any other industry. The irony is that the more angry you are as a customer, the worse your stay or experience will be as you're not only now "looking" for things to go wrong but also dealing with you as an irate guest is challenging and the service provider will not go above & beyond for you. On the other hand, if you're a nice and friendly customer even though things might not have worked out the way you like but you treat the service employee with respect and friendliness, you will have a wonderful experience as the employee will go above and beyond to make things right. Easy psychology but people just fall into their behaviour patterns. Often guests display a sort of entitlement that just because they are paying for a hotelroom or meal at a restaurant they are entitled to be rude or respectless to the server or service provider.
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