Profiling Hospitality Industry Professional

Hospitality Industry Professional - what a swanky word to describe the employees that were crazy enough to choose the Hotel Industry as their profession. Funny way to think about it as most hotel employees had no other choice, as a hotel offers the most opportunity for unskilled labor. A hotel is a microcosm, employing people from all kinds of backgrounds, skills and ethnicity's. Yet it's like a big household and everyone is "family" no matter where they are from, their believes or religion. Everyone is there for somewhat of a common purpose, to either make the guest/customer happy, to create a memory, trigger a smile, to make money to pay the bill or just to survive the day. But seriously before you're rude again to your server, Front Desk Agent or Room Attendant consider on what their daily work life is like. Most hotel employees make minimum wage or slightly above. Their usual work day can be anything from 8-16 hours. Due to the low wages most employees have 2 jobs and work over 20 hours a day. Most of the work is extremely physical, long hours of standing, walking, bending lifting. Exposure to cleaning and other toxic chemicals. It's true most of the employees genuinely enjoy what they are doing as the strong social relationships formed between colleagues are invaluable. There is a true sense of" We're in this together". Also, there is nothing more fulfilling than the feeling of having made a guests day and/or created a memory in their lives. This is what we "hotellies" thrive on. We will go above and beyond to provide the service you, as the customer want and paid for, however do not abuse us, don't make it personal and use us to air your frustrations. Be reasonable and show us common courtesy as we are in the service industry but not your servants.